Office of the Health Ombudsman

Our role

• Protect the health and safety of the public.
• Promote professional, safe and competent practice by health practitioners.
• Promote high standards of service delivery by health service organisations.
• Maintain public confidence in the management of health complaints and other matters relating to the provision of health services.

Our functions

• Receive and investigate complaints about health services and health service providers, including registered and unregistered health practitioners.
• Decide what action to take in relation to those complaints and, in certain instances, take immediate action to protect the safety of the public.
• Monitor the health, conduct and performance functions of the Australian Health Practitioner Regulation Agency and national health practitioner boards.
• Provide information about minimising and resolving health service complaints.
• Report publicly on the performance of our functions.